FAQ

Why do I need to add my Drivers Licence?
Providing your Driver's License is crucial for verifying vehicle ownership. Vai is a highly secure platform designed to ensure the accuracy and reliabil...
Thu, 6 Jul, 2023 at 11:50 AM
I'm not receiving notifications
When users are not receiving reminders or notifications, there could be either 1 or 2 things happening.  Permissions are not set in the app setting or noti...
Sat, 17 Aug, 2019 at 11:44 AM
I can't verify ownership on my vehicle.
Note that there will be very few times when this can occur and often this will relate to the vehicle being either owned by a company or a trust. If the vehi...
Sat, 17 Aug, 2019 at 3:11 PM
Can I renew my Rego though the app?
Yes. Vai makes rego renewals easy with a click of a button.  Registration renewal is done directly through the NZTA portal, so the process is both secured ...
Sat, 17 Aug, 2019 at 3:21 PM