Note that there will be very few times when this can occur and often this will relate to the vehicle being either owned by a company or a trust. If the vehicle is not owned by an individual, your licence details will not match with the information in the ownership registrar.
If this is the case, please open a ticket and provide us with the vehicle licence number, the name under which the vehicle is registered, your full name and your relationship to the entity that owns the motor vehicle.
A vai agent will contact you to help add this vehicle to your account.